Forum Discussion
ngknorr
7 months agoFriendly Neighbour
mobile account not displaying
June 2, 2025: In mytelus on my laptop and on the mytelus android app, only my landline account is showing. My mobile account is not displaying anymore. I'd like to be able to view stats and top-up...
TELUS_Support
Official Support Team
7 months agoHello ngknorr, were you able to get some help with this online account issue?
- ngknorr7 months agoFriendly Neighbour
No, only my home services account is displaying on the mytelus home page, not my mobile.
- TELUS_Support7 months ago
Official Support Team
Have you tried uninstalling and reinstalling the app?
- ngknorr7 months agoFriendly NeighbourI have the same issue via the mytelus website for over a week now.