Forum Discussion
mobile account not displaying
June 2, 2025: In mytelus on my laptop and on the mytelus android app, only my landline account is showing. My mobile account is not displaying anymore. I'd like to be able to view stats and top-up...
TELUS_Support
Official Support Team
Official Support TeamHello ngknorr, were you able to get some help with this online account issue?
No, only my home services account is displaying on the mytelus home page, not my mobile.
- TELUS_Support
Have you tried uninstalling and reinstalling the app?
- I have the same issue via the mytelus website for over a week now.
