Forum Discussion
Solved
Closed account
I transferred my mobility plan to another provider. Telus immediately closed my account. I want to pay my final bill.
I have tried, Chat, Telephone and X to talk to someone but as my account number no longer works their AI will not connect me to anyone. Telus has to be the the most difficult company to reach to pay a bill in the western hemisphere.
So far I have spent over an hour trying to pay the final bill. Any chance anyone here has a contact email for someone there so I can get a copy of my final bill and pay it? Thanks,
Hi jefftayls1 - any port out request closes the account as there is no asset to bill for anymore. Sorry that this was not mentioned at the point of sale.
You can send us a private message and we can help give you a few details so you can pay your final bill.
2 Replies
I am trying to send you a PM but it does not appear to go through? Is there a way you can message me that I may reply to? Thank you
TELUS_SupportOfficial Support Team
Hi jefftayls1 - any port out request closes the account as there is no asset to bill for anymore. Sorry that this was not mentioned at the point of sale.
You can send us a private message and we can help give you a few details so you can pay your final bill.
