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Received a collections notice for an account closed 2 years ago with a $0 balance
I closed my TELUS account in May 2024 and received a final email confirming that my account balance was $0.
Now, almost 2 years later, I received:
- an email from TELUS saying I have a bill credit due to an overpayment on my home services account, and
- an email from ACRM Collections claiming I owe money to TELUS.
I’m confused about how I can both owe money and have a credit at the same time.
What should I do in this situation? Would it make sense to email ARM a screenshot of the TELUS overpayment notice and my final $0 balance email to dispute the debt? Also, nothing related to collections is showing on my credit report yet.
Has anyone dealt with something similar?
Check your Inbox for final resolution. We'll be here if you have any further questions. Glad we were able to help with this situation!
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TELUS_SupportOfficial Support Team
Check your Inbox for final resolution. We'll be here if you have any further questions. Glad we were able to help with this situation!
I’m having this same issue but with my phone services please help
- TELUS_Support
Dailenk We see you've sent a private message to us. We'll reply to it ASAP.
- TELUS_Support
We can definitely take a look in to this for you. We'll send you a private message to discuss further.
