Forum Discussion

jefftayls1's avatar
jefftayls1
Neighbour
21 days ago
Solved

Closed account

I transferred my mobility plan to another provider. Telus immediately closed my account. I want to pay my final bill. I have tried, Chat, Telephone and X to talk to someone but as my account number ...
account issues
billing
customer service
  • TELUS_Support's avatar
    TELUS_Support
    21 days ago

    Hi jefftayls1 - any port out request closes the account as there is no asset to bill for anymore. Sorry that this was not mentioned at the point of sale.

     

    You can send us a private message and we can help give you a few details so you can pay your final bill.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
21 days ago

Hi jefftayls1 - any port out request closes the account as there is no asset to bill for anymore. Sorry that this was not mentioned at the point of sale.

 

You can send us a private message and we can help give you a few details so you can pay your final bill.

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