Forum Discussion
Can't Download Bills on App
For a while I have been trying to download bills via the Telus app but keep receiving an error message. I thought this would be fixed following the app update of the other day but alas no. Is there a...
TELUS_Support
Official Support Team
Official Support TeamThat is a bit strange, so you are able to download them from the website? Can you try uninstalling the app, reinstall, and then test the download?
Thanks for the response.
Yes, I can download bills from the website.
I reinstalled the app and receive the same error message. Cannot download the current or any past bills for either Mobility or Home.
I am on the iPhone 12 Pro with the latest OS26.5. However, this has been the case for some time inc under OS26.
Its not earth shatteringly important but reporting it to you guys should you wish to investigate.
- TELUS_Support
For sure and thanks for bringing this to our attention. Do you happen to have any other devices you could test the app pdf download issue on? Like a tablet, or a different device?
- Nighthawk
Community Power User
TELUS_Support - I have the same issue here. iPhone 15, iOS 26.5. Tried another iPhone running iOS 26.3.1 and had the same issue. It made me update the Telus app so I couldn't try the older one that was on that device first. I then went and checked on my Android tablet that has the newest version of the Telus app installed. Exactly the same message on all devices. Cannot download the bills from any of them.
