Forum Discussion

dan_mah's avatar
dan_mah
Neighbour
3 years ago

You need to be on your home Wifi and enter admin password to proceed

Hello, I'm having trouble connecting my Telus boosters onto my home network.  My boosters are connected to the network by hardwire for the setup.  On the mobile app, when I go to "Network", "Add" (bo...
DrMarvin's avatar
DrMarvin
Neighbour
2 years ago

@TELUS_Support can you please share an update on next steps to solve this issue?

23 days since original post 

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hi DrMarvin - Our team pushed an update to the Connect app that should have fixed this issue. If you are still experiencing trouble, let us know and we'll get you in touch with someone that will help

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Thanks DrMarvin - can you please try to delete the app and re-download?

  • DrMarvin's avatar
    DrMarvin
    Neighbour
    2 years ago

    I have dont the update on the Connect app already (as mentioned above) and the issue recurrs.

  • Ad-DDOS's avatar
    Ad-DDOS
    Organizer
    2 years ago

    TELUS_Support  I reached out to Telus technical team yesterday. He said its an on-going issue and we are still working on it. 

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