Forum Discussion
Unannounced rate hike and bill after cancellation
Well, where shall I start? My internet bill used to be 50 dollars and last year it randomly jumped to 75 with no notification. In addition, I found out Telus kept charging me for security camera for ...
My experience is similar they brought us into their 2 year plan and for the last year it has been completely miserable. They stopped sending me the bills and then without any warning cancelling my services, then billing me then next month for the additional reconnection $75 and this triggered every month a disconnection since for some reason they want you to keep the balance at zero. Last month the contract ended and they immediate hiked the price, and started charging me for extra internet usage on a unlimited internet account? I called to cancel to request the removal of the cancellation fee triggered by their team last month, and rude lady from Latin America (I am Latin) told me that I had to follow the procedure, she placed me on hold and then dropped the line, no call back. Worst customer service cancelling account. Filing a complaint with the CRTC and contacting the MP to request they cap fees like they have done with Banks for non sufficient funds.
TELUS_Support
Official Support Team
Official Support TeamHello DigitaGuru1, I want to address the customer service experience you described at the end of your message. Being hung up on during a difficult conversation—regardless of where the agent is located—is completely unacceptable. It lacks the basic respect you deserve as a customer, especially when you are trying to untangle a complex issue. I am truly sorry that happened.
In order to help, we'll need to access your account so we'll send you a private message shortly, thanks !
