Unannounced rate hike and bill after cancellation
Well, where shall I start? My internet bill used to be 50 dollars and last year it randomly jumped to 75 with no notification. In addition, I found out Telus kept charging me for security camera for THREE years after I no longer used it. The truly audacious part is that, after I cancelled my account, I was hit with another bill of close to $100 for a period where my usage of their service is absolutely ZERO and with the modem returned. Having been using Telus for years, this makes me not wanting to return to it at all.
Renewal of 2 year agreement
My agreed price is increased by each representative when I call, which is quite annoying. I want immediate intervention by the management. Three weeks ago when I called I was quoted $85. However, on September 17th I was quoted $91.99 before taxes for the same services I had in the previous 2 years, but now I realized that they have also removed my online security package. Now they want to increase the price more if I want to keep the online security software. Who is going to listen? Please call me or email me.