Unannounced rate hike and bill after cancellation
Well, where shall I start? My internet bill used to be 50 dollars and last year it randomly jumped to 75 with no notification. In addition, I found out Telus kept charging me for security camera for THREE years after I no longer used it. The truly audacious part is that, after I cancelled my account, I was hit with another bill of close to $100 for a period where my usage of their service is absolutely ZERO and with the modem returned. Having been using Telus for years, this makes me not wanting to return to it at all.
Purefibre Migration experience
Yesterday, May 20, 2026 a technician came. He just had to finish the installation for the TV that was included with our mandatory migration to fibre. He arrived two hour and 30 minutes later. He decided that he had to improve our installation: we just asked to finish what he had to do with the TV. He wanted to try more and to fix something chatting with an agent on his phone. In the end he messed up completely with our landline agreements removing few important features we had. His job with the TV was just 20 minutes long to say the most and he told me “oh you can call the loyalty department they will fix all the things that have been taken away from your plan. “ When he left was 3 hours later. In total we waited 5 hours for a job of 20 minutes. This morning, I called Telus at the loyalty department, spent one hour on the phone and ended up with paying at least 20 $ more per month because the agent told me he couldn’t fix what was done yesterday by that agent on our agreements and eventually adding to our plans “almost” what we had before but at an higher cost. Frustration and more frustration for something that could have been easily solved and at no extra costs. 😟 How can we go back to our previous agreements? The ones we were promised that wouldn’t change with the migration and with all the features we had.
Linking a Koodo account
Hello! Has anyone been able to successfully link a koodo account to their Telus account through the Telus website? Or even see the option to do so ANYWHERE? Telus internet clearly advertised a discount for existing Telus OR Koodo mobile customers when I signed up a year or so ago. The option to link a Koodo account however has never existed anywhere. You can only link Telus accounts. Schockinly the discount was of course never provided. They keep promising they would fix it but I am still dealing with this and even a year later there is still no way for a customer to link a koodo account. It feels very much like a scam and like they should not have advertised a discount that is impossible to get????
Contact Info BC
Hello, Can anyone please help me with contact info in British Columbia for customer service? Since October, we’ve dealt with horrible experiences with unknowledgeable customer service agents that have continuously increased the bills, including adding services NOT requested. This is an account for an elderly home bound 90 yr old senior with hearing impairment and very very little tech experience. Please help. Thank you.
Old Account Sent to Collections
Okay, Eric from the Telus reddit said to post here, so this is pretty much my final attempt to get this resolved. Back in 2021-22 I had a Home Security account. I closed it in March of 2022, and received my final bill for $0.00 in June 2022. I have an email copy of this bill and a livechat agent confirmed the cancellation date for me a few days ago, since I didn't have an email record of that (I had cancelled over the phone). A few weeks ago I started receiving collections emails from General Credit Services saying I owe Telus $300 on that account. I have no idea where this came from or why it's sent to collections as I haven't received any communication from Telus about any outstanding balance. Since then, when I try to get info GCS and Telus are just bouncing the issue back and forth. The Telus livechat can't access my info because it was sent to collections. The collections company initially said they'd send a bill but never did, and now refuses to help because "Telus doesn't send bills for recently closed accounts." When I pointed out that it was closed 3.5 years ago they just said "the only way we'll stop harassing you is if you get Telus to say you don't owe anything." I really need someone who is able to see this account info to call or chat with me. I strongly suspect this was a billing error that got way out of hand, considering my last bill was $0 and I never heard from telus about cancellation fees or returned equipment not arriving at their warehouse. But if I can't get someone to talk to me about this I literally have no choice but to wait until the collection appears on my credit report and then file a dispute with all agencies. I have been trying for weeks to resolve this, but I really cannot just be sending a random company hundreds of dollars without knowing why. Plus, if there is some weird billing issue, paying GCS might not even solve it and then I'll be doing this all over again in a few months. Anyway...Eric, you told me to post here, so help me out please.Informed a owed money by General Credit Services but i cancelled several months ago
I was informed that I owe money by a collection agency but I cannot check my bills on the My Telus because I cancelled the service in may. I can even check my previous bills because the is no way to access the billing section anymore. I did pay every dollar I was supposed to before everything was cancelled and I don't remember getting informed by Telus that I owe money.
Incorrect Services Listed On My Telus App?
Anybody else having an issue similar to this? Logged into the My Telus app this morning and instead of seeing "unable to retrieve your information" for Optik TV as I usually do, I see $199 worth of services we are not signed up for, and have NEVER been signed up for: You Pick 8 plus 10 Add Ons. When I log into the website for our account, Optik TV services are listed correctly: Essentials plus 2 add on channels @ $58 monthly. I can only assume this is a mistake on the My Telus app, as is so often the case. Please confirm what amount we will be billed for on the next cycle. I can assure you, that if you try billing us for $199 worth of products we never signed up for, I will cancel every service we have with you so fast, your heads will spin. Please advise.Why Even Call Me?
I just received a phone call from someone at Telus overseas, asking how I was doing. I said "Bad" as my bill increased out of nowhere in March. Peewee agent proceeds to completely disregard my response and reads his script, "we wanted to make sure everything is going well" I replied, "No, I just said it was going badly--" And was immediately hung up on. Telus. Up your game. Contact me immediately, correct my bill, provide a back-credit for this unprecedented increase, and another credit for this ludicrous level of professionalism (none), or I will be calling Shaw within the next 24 hours and leaving your joke of a service.Wrongfully Charged
Internet stopped working randomly. Charged $175 for someone to come have a look at it. You're telling me in addition to the monthly plan I'm on, it costs $175 to have someone fix the service that I'm paying for? That would be like your phone service cutting out for two days and rather than them reimbursing you for two days that you paid for service and didn't have any, you have to pay a fee for their mishap. WTF? Oh and the person never came because it started working before they were scheduled to come and I told Telus I no longer needed anyone to come. Bizarre behaviour.
