Unannounced rate hike and bill after cancellation

Hello anaerobicity, I want to say thank you for being a long-term customer with us for years, and I am genuinely sorry that this is how your journey with us is wrapping up. Reading through this, I completely understand why you’re furious. A sudden $25 price jump without clarity is frustrating enough, but being charged for a security camera you aren't using—plus a final bill after returning your modem—feels like a punch in the gut. That shouldn't happen, full stop. Because this involves specific account audits spanning three years, our regular frontline chat tools won't cut it. I want to connect you directly with a senior billing specialist who has the authority to review your equipment return. We'll send you a private soon since we'll need to access your account, thanks !