Forum Discussion

Sherrye's avatar
Sherrye
Organizer
4 months ago

Unable to view (or access) home services bills

I have been unable to view my home services bills for almost two weeks.  I keep getting the following message: "Sorry something went wrong on our end." When I try later (as suggested) I get a similar message that "We are currently unavailable to retrieve your billing information. Please try again later." This is especially frustrating because, according to my records, my bill should be less than it was this past month.  Has anyone else been unable to view their home services bills?  Thanks, Sherrye

Home Services

6 Replies

  • allyftw's avatar
    allyftw
    Neighbour
    22 days ago

    This is the same issue I have been dealing with for over a month.

    • Sherrye's avatar
      Sherrye
      Organizer
      20 days ago

      Mine has not yet been resolved, despite numerous calls to Telus. so please let me know if yours works out. 

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        20 days ago

        Hi Sherrye, we're sorry to hear you're still experiencing issues with your account and have replied to your PM.

  • T17's avatar
    T17
    Icon for TELUS Team Member rankTELUS Team Member
    4 months ago

    Hi Sherrye​ ! We can certainly take a closer look at the bill. Please feel free to send us a private message to TELUS_Support​ with your account details. Thanks for your patience — we appreciate you bringing this to our attention.

    • JeremyC's avatar
      JeremyC
      Neighbour
      4 months ago

      Hi T17​ I am having the same issue, so obviously not just a one off issue - could Telus please either fix the issue or put up a message to tell people that there is an issue and when to expect it to be resolved?

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