Forum Discussion
Unable to login to new TELUS TV+ app on iOS
I have tried logging out under settings and Telus tv but nope, no help at all! I have tried so many things for two days now and am so annoyed. I keep getting this screen and sometimes I don’t even ...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi Tammykliss, have you tried the troubleshooting steps listed in this post for login issues?
On your Apple Phone or Tablet.
Go to Settings (your device setting, grey spiky wheel), not the app setting)
Scroll down to "TV Provider"
Select "TV Provider"
Sign out
Turn off the button allowing TELUSTV+ access via TV Provider
Exit the settings app
Go to the TELUS TV+ app
Go to the settings button located at the bottom right hand of the app
If you get a pop up asking to select TELUS TV+ as a TV Provider, decline the request
You can accept notifications
Select Login
Manually enter My TELUS username. Manually enter My TELUS password (avoid using the iOS keychain as incorrect passwords may have been saved)
For TVOS, you can change the setting via settings -> users and accounts -> TV provider. Sign out and toggle it off for TELUS TV+
- I used to be able to access Telus TV then now I can’t. Although, I do recall it was a pain then too!
