Trouble accessing crave account

Hello,

I have been on the phone with telus support for 1 hr and then crave support for 45 min ( then the call got disconnected when they put me on hold ).  This forum has helped me in the past.

I have Crave as part of my optik tv package. I can access it and the content on my tv just fine.  However I cannot access anything on Crave.ca or the app, on my laptop or my android phone.  When i go to login with my tv provider, I login with my telus credentials, and then I get a black screen, with a pink bar at the top. There is a red circle with a black exclamation point and that is it.  nothing happens, then it loops back to choosing the tv provider.  I believe there is a problem with telus communicating to crave that I have an account and access to content.  The problem is NOT the following:

-not crave.ca website down ( as telus support suggested)

-not my brower or VPN( my laptop and phone both have the same problem and vpn is not turned on)

-not browsing data ( we cleared the browsing data on chrome, plus also same problem independently happening on my phone )

when the crave support tried to log me into crave.ca through an account we were successful there, then we tried to link the telus account.  When we did those steps it failed same as before. That leads me to believe that the link is the problem and that needs to be restablished.  The telus support guy said everything on their end looks fine since I can watch it on TV but he is hesistant to reset anything.  He blames the crave.

Please help ASAP, my father is undergoing chemo radiation and very ill, I want him to be able to watch some crave content to give him some mental stimlation while he sits in bed recovering.  I need this fixed fast.

thank you

Steve