Forum Discussion
Terrible customer service
For all of you that are looking at getting a good customer service from Telus, don’t expect it anytime soon. I’ve had over 15 phone calls trying to get a new service installed at an our new house tha...
Every person I’ve talked to has been apologetic and I do believe tried to help, but the reality is I’m still frustrated and have wasted far too much time and energy on what should have been an easy move. The final straw today was when I asked about cancelling the parts of the “contract” which I NEVER ASKED FOR I was told if he did that I would have to cancel everything and start again. It was best that I told the installer when they come to install the services (internet, security system, Optik TV) on the 15th of May that I don’t want certain stuff and I want other things added (window/door sensors and additional outdoor cameras) and then I have to call back in and cancel the services I don’t want. What an absolute stupid system. And I have to call in on April 25-30 to cancel all of the stuff at our current location as well as go around and remove all devices and send those back to Telus. WTF
So I guess I have to wait until May 15 2 weeks after moving in to get the services I booked back in January. This is not how you should run a company. When I asked how they were going to make this right expecting some discount or loyalty reward, I was told sorry it was my fault for booking so early. 🤦♂️
TELUS_Support
Official Support Team
Official Support TeamHi bcargnel - we want to make sure we help sort this out. We'll send you a private message to assist you
Well had a conversation today with Ralph out of Vancouver. He listened to my concerns and agreed this was not acceptable. Offered some compensation and that our current appointment situation will stay as cancelling these may result in other issues. If an earlier install of services can happen after the fibre is installed they will try to make it work. Says he will follow up to make sure I’m satisfied. Will not hold my breath. Maybe this is finally the last problem.
