Forum Discussion
Telus TV+ App login failure - 4 days and may be longer... :(
Our Telus TV+ stops working due to login failure since Saturday (error code ERR_APP_011)
Called customer service, stayed on the phone for over 2 hours, eventually got an answer that the technician on the phone could not fix it and needed to be passed to backend team.
Ever since Saturday, heard nothing from Telus. The TV is still not working and this is Day 4.
Have already lost the chance to watch live game between Norway-England, Argentina-Switzerland, and seems will lose the chance to watch France-Spain today as well.... Hopefully I can at least watch the world cup final live? :(
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TELUS_SupportOfficial Support Team
Thanks for confirming the issue has been resolved via our private message conversation. Topic is now closed.
It has been 10 days now since we reported the issue that TV is not working. I would like to have someone from the backend team who can fix this issue to call me tomorrow from 11 am to 12 pm.
If by the end of this week it still cannot be fixed, I will consider other TV service providers than Telus and share my experience with my 10,000 social media followers.
BTW someone has already sent me a link to verify my account this morning and I did immediately.
After a whole day almost passed, there is still no fix. :(
Thank you. Received the PM and replied. The TV account still has the same error at this moment. Day 5.... :(
- TELUS_Support
Thank you, we replied to your PM.
Thank you for replying with more open questions to your customer than an action plan and solution. ;)
- TELUS_Support
If they identified it as an issue with the back end system then it should be being looked into. We'd like to check in on this for you and will send you a PM in a bit to get your account details verified.
Thank you for all the "check in" and "look into" - just would like to remind you that the login issue is still not fixed and this is the only small thing I asked since Saturday.
How many people we need to change a light bulb at Telus? :)
