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Telus Wifi cannot access homedepot.ca but using phone data no problem
We just moved into our new home and the Telus internet does not allow us to access homedepot.ca website, even though we have no problem accessing homedepot.com. We have tried different computers, br...
Problem solved. I tried to recycle the modem and router, this time for more than 10 minutes, and it finally works for me to access homedepot.ca!
Thank you for your initial suggestion; I probably did not recycle the system for long enough the first time, only 5 minutes.
TELUS_Support
Official Support Team
Official Support TeamHi Sedum2026 - To fix access to homedepot.ca, you should first try power cycling your modem and router for at least five minutes. If that doesn't work, you could then try clearing your browser's cache and cookies on different devices, and temporarily disabling any VPN or proxy services.
Thank you for your suggestion. By power cycling, did you mean unplugging the router and modem? I did that and unfortunately it still does not work. We do not run any VPN or proxy and previously we also cleared our computer browser's cookies and cache on browsers we tried. Still it did not work somehow.
- TELUS_Support
Have you tried incognito mode in Chrome to see if you can access the site that way?
Yes, we tried that, too. It did not work. A Telus technician from Philippines was on the phone with me for 2 hours and we tried various things but none worked, unfortunately. I am at a loss for what to do next.
Problem solved. I tried to recycle the modem and router, this time for more than 10 minutes, and it finally works for me to access homedepot.ca!
Thank you for your initial suggestion; I probably did not recycle the system for long enough the first time, only 5 minutes.
