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canuck123's avatar
canuck123
Organizer
6 years ago
Solved

Boost Wifi problem!

In the Telus My Wi-Fi app on my iPhone, under Network Status it says, “Wi-Fi booster information is only available when you’re connected to your home Wi-Fi”. I am already connected to the home wifi and can see the devices list but I cant view any information on the 2 boosters I have. I have tried factory setting the boosters a few times and it is still showing the error message. Does any1 know how to fix this?
  • I had the same problem as you. I had to clear cache on my App and resign in and that fixed it. This was Android btw. For Apple, i imagine uninstalling the app and reinstalling.

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  • Bigboy98's avatar
    Bigboy98
    Friendly Neighbour

    I had the same problem as you. I had to clear cache on my App and resign in and that fixed it. This was Android btw. For Apple, i imagine uninstalling the app and reinstalling.

  • Can nobody help me with this? I cant add my boost in the my telus app!

    • Nighthawk's avatar
      Nighthawk
      Icon for Community Power User rankCommunity Power User

      Android or iOS version of the app? Which operating system version are you running?

    • cellarboy's avatar
      cellarboy
      Friendly Neighbour

      Same problem here. No idea what's going on with them...