Forum Discussion
Telus TV+ on Chromecast with Google TV not playing video
Hi,
I just got Optik TV and installed the Telus TV+ App on my Chromecast with Google TV and it won't play anything. I have tried Live TV, On Demand, and from the Guide and it always loads for 1 minute and then gives me error code ERR_PLAYER_P001. Other video apps work and do not have any issues. Any idea on how you fix this?
Thank you for any help.
I just got Optik TV and installed the Telus TV+ App on my Chromecast with Google TV and it won't play anything. I have tried Live TV, On Demand, and from the Guide and it always loads for 1 minute and then gives me error code ERR_PLAYER_P001. Other video apps work and do not have any issues. Any idea on how you fix this?
Thank you for any help.
11 Replies
Unfortunately, you can't even buy Chromecast with Google TV any more. Only the Google TV Streamer is available. Any timeline on your evaluation?
Same problem here with google streamer
Same issue, same hardware.
TELUS_SupportOfficial Support Team
Lwells Vinny1 Officially, Chromecast with Google TV is the only Google branded device we support. Google TV Streamer is not yet available for support though we are evaluating it.
I have the same issues with my Google Streamer when I tried to watch a movie that I saved in the cloud. When I try to skip my ads, I get the error message ERR_PLAYER_P001. Can you suggest me something?
- TELUS_Support
Bot25 Which Google device, specifically, are you using?
- Google TV Streamer Android TV version 14.
Verify your chrome cast with google tv software is up to date. Uninstall then reinstall the app. Then reboot the device. Sign back in and see if it now works.
- Hi, thanks! I have tried that and nothing has worked. I did find out after posting this that 3 very random channels do work and load quickly, but the rest cause the error.
I felt I should also add that it works well on my computer.
