Forum Discussion

RS2's avatar
RS2
Neighbour
2 years ago
Solved

Telus TV+ on Chromecast with Google TV not playing video

Hi, I just got Optik TV and installed the Telus TV+ App on my Chromecast with Google TV and it won't play anything. I have tried Live TV, On Demand, and from the Guide and it always loads for 1 minut...
Chromecast
Optik TV
TELUS TV+
  • TELUS_Support's avatar
    TELUS_Support
    1 year ago

    Lwells  Vinny1  Officially, Chromecast with Google TV is the only Google branded device we support. Google TV Streamer is not yet available for support though we are evaluating it. 

Bot25's avatar
Bot25
Friendly Neighbour
1 year ago

I have the same issues with my Google Streamer when I tried to watch a movie that I saved in the cloud. When I try to skip my ads, I get the error message ERR_PLAYER_P001. Can you suggest me something?

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    1 year ago

    Bot25 Which Google device, specifically, are you using?

    • Bot25's avatar
      Bot25
      Friendly Neighbour
      1 year ago
      Google TV Streamer Android TV version 14.
    • Bot25's avatar
      Bot25
      Friendly Neighbour
      1 year ago

      Google TV Streamer Android TV Version 14.

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