Forum Discussion
Telus TV mini - such a downgrade
Had our 3 old Telus Optik boxes replaced with the minis. What a downgrade: The feed often freezes or just goes blank, particularly when pausing live TV Periodic notifications that the remote has ...
? A downgrade ? I am astounded that the forum isn't plastered with dissatisfied customers complaining. Maybe TELUS is filtering them out.
The TV mini is like going back to Windows95. It is a mess. I have to wonder what team of Red Bull OD'd nerds designed this system. And, what consumer pre-release testing was done?
- No instructions on how to properly install and use the device when an AV receiver is used.
- The device comes with a ridiculously short HDMI cord. It means the device is not visible so you can never figure out whether it is on or off. In addition because the short cord means it is located behind a TV or receiver the bluetooth signal is blocked - so every few minutes I am told "TELUS Remote is connecting...", then "TELUS Remote is connected". Repeat, repeat, repeat. (And yes I have put in new batteries and repeated the sync procedure).
- My connection is hardwired into the router. Yet I frequently see the green circle of death as it attempts to connect to and download a signal. And yes, I am on a GB fibre system.
- When I do connect the picture starts very blurry (i.e. 720p) and it takes about 30 seconds to eventually give me a proper 4K picture.
- Everything, and I mean everything takes more buttons and navigation through useless menus to do what I want.
- The dark screen when fast forwarding, lack of skip back when stopping a fast forward, jerky stills when fast forwarding means you can't figure out when to stop!
- When I use the guide to navigate to a channel and click on a program already in progress I want to see the program. What I get is a half-black screen and a menu.
- What happened to my purchased on demand movies?
I could go on, and on, and on... But this is TELUS, they cut costs wherever possible, and don't concern themselves with what the customer thinks. This is not TELUS TV+, I cannot identify one thing that is equivalent to, let alone improved from the old boxes.
Yep, time to look at Rogers and Bell, how could they be any worse?
I fully agree. Everything about this new equipment and technology is cheap and inferior. Everything noted in NP's article I have experienced as well. Again it is not minions designing this stuff, it is the overpaid executives in the ivory towers that need to be held accountable. They will still collect their massive salaries and probably receive massive bonuses on top of that.
- The remote is cheap plastic with some buttons you have to press multiple times to have them respond.
- Setting recordings is a nightmare. a) When setting series you have no control what channel it records on so when looking for future recordings of the series you can't find them to see if you have to extend the time (record the next show) because a sporting event may go longer and result in your series being missed.
- Stored recordings are limited by time rather than storage capacity. There goes that Superbowl game you like to watch over and over every few months.
- The old equipment provided a live feed of the most recent channel watched enabling you to switch between games when delays (including commercials) came on and then showed you when the game came back on.
I want my old equipment back and if that can't happen a reduction in my TV services cost.
