Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together.
Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included. (Note: Previous updates removed due to character limits on post)
Q2 2025 (WIP):
- TELUS TV+ app is now available for download on Amazon Fire TV
- Sports channels upgraded to 1080P at 60 frames per second
- 40+ new Free Stream TV channels
- 4K HDR now available for On Demand content
Q1 2025:
- Firmware Update:
- Dolby vision & HDR support that enhances video quality
- Auto dynamic range adjustment to match the content frame
- Picture-in-picture previews in guide
- Find my remote by holding down the pairing button on the box for >4 seconds
- Advanced audio controls such as normalization of loudness for all content and disable/enable surround sound format
- Privacy & accessibility:
- Customization of microphone and camera permissions
- Adjust text size on-screen with new text scaling options
Q4 2024:
- Zoetrope Previews: See exactly where you're skipping on Live TV, recordings, and On-Demand. Enjoy fullscreen previews when fast-forwarding or rewinding, so you never lose your place. (Thumbnail preview coming soon)
- Fast Forward and Rewind Speeds: Control your scrolling speed with ease:
- 1x: Scroll at 2x speed.
- 2x: Scroll at 8x speed.
- 3x: Scroll at 24x speed.
- Picture Quality Improvements: Most non-sports channels now stream in 1080p (high-definition) for sharper images, with a backup at 720p. Sports channels now uses 720p at 60 frames per second (fps) to keep fast-moving content smooth and prevent display issues—further picture quality improvements to come.
- Recovery After Internet Outage: Your digital box will now automatically resume live TV content as soon as the internet connection is restored.
- Improved Guide on Apple TV: Navigate your TV Guide effortlessly with enhanced performance and no freezing issues.
- Automatic Playback for Recordings: Binge-watch your recorded content with ease as the next recording in your playlist automatically starts playing—no need to press a button!
- Enhanced Restart and Lookback Logic: Enjoy seamless transitions between Restart and Lookback programs for uninterrupted viewing.
Q3 2024:
- Bulk Delete for Recordings: You can now delete multiple recorded episodes simultaneously, making managing your recordings easier.
- Episode List Access: When playing a recorded episode, you can see a list of all other episodes from the same series directly in the player.
- Binge-Watching Made Easy: Enjoy seamless binge-watching of recorded episodes, as they now play sequentially without any interruptions.
- Order Cloud PVR Directly: You can now order Cloud PVR service directly from your set-top box for added convenience.
- Start from the Beginning: Easily start recordings and VOD (Video on Demand) content from the beginning, even if you joined late!
Regards,
Your Friendly Neighbourhood TV Product Development Team.
361 Replies
Just noticed on Monday that our TelusTV-21T app version for Q2 has updated from 1.24.6_900 to 1.24.8_200. Could have occurred earlier as I've been out of town for over a week.
I don't see an update posted here describing changes.
Is this simply a fix release or does it have any functionality/behaviour changes?There was an update end of July that removed some repaired items, such as My Favorites being default in the guide
Odd, I checked 2-3 weeks ago and it was still at 1.24.6_900.
Wonder why it took over a month to update for me, compared to you.[That's a rhetorical "wonder", as I'm sure there won't be any reason other than "just because"]
I am not to sure where to put this, but I am noticing on the new platform tsn 4k channel has the odd random quick stutter, I noticed this watching football last year and seems to be occurring this year again on the tsn 4k channel watching football. Maybe every minute there is a slight stutter. Its very distracting and should be fixed whatever it causing it. It occured on my telus optik android box and my nvidia shield telus app. Nvidia shield runs android 11. It is a slight microstutter which is especially bad for live sports with lots of movement.
I've noticed the messages being posted in this thread are beginning to get way off topic.
Hope I'm not over-reaching (as I'm not a Telus representative, in any way, shape or form),
and I want to be as diplomatic as possible, but ... 🙂
This thread is primarily for Telus release updates and customer questions and suggestions regarding current and upcoming releases.
If you have an issue or question about a feature, function or Telus Optik service, please create a separate question/thread using the "Ask a question" button.Maybe Telus can add this to the original post.
Watching Sunday NFL football on TSN, Fox Sports and CBS.
Having been very critical, and deservedly so, of Telus' inadequate form and function design of the Android TV+ Digital platform; it's only fair to point out the high quality of the audio/video playback vs the Legacy PVR boxes. The sound and visual elements are, by far, superior.
Last comment/suggestion:
Perhaps a Topic-Subject line titled WHY!!! would appropriately capture the frustrations of this Telus digital, landscape quagmire.
To keep a friendly Neighborhood tone I'll refrain from the use of the, more expressive - are you kidding me, W-acronym 😉
Fair enough. Point taken.
A Newbie just looking for answers and help through this Telus quagmire.
I'll pay attention to the Subject Titles in future.
I can't seem to find where I can set up and switch user Profiles for TV+ and/or the Digital Box.
I have the Digital Box, iOS devices, and a Hisense Google TV that has the TV+ app loaded, and I can't seem to see where to set up and switch user Profiles. HELP!
On Telus TV+ Home Screen scroll to and select Settings at top far right. Choose Switch and Edit Profiles and it will show you as Main with Add + option.
Hi,
Not sure if I'm using this forum properly. Just looking for help and guidance with, (recently installed) Telus TV+ issues, mainly related to getting My Favorites function to work as designed.
Based on my extensive call history to Telus Tech Support over the past 3 weeks, yesterdays's tech support individual agreed that all troubleshooting tactics have been attempted. Next steps was to "run it up the chain of command" and call me back one way or another regarding future update(s) ETA. He could not confirm, nor was he aware of a Sept 20, 2024 update. Patiently waiting on that callback.
Otherwise still familiarizing myself with the new platform. First impressions - form and function needs work, especially on the function side of the equation.
Optikal_Speak wrote:Hi,
Not sure if I'm using this forum properly. Just looking for help and guidance with, (recently installed) Telus TV+ issues, mainly related to getting to work as designed.
Based on my extensive call history to Telus Tech Support over the past 3 weeks, yesterdays's tech support individual agreed that all troubleshooting tactics have been attempted. Next steps was to "run it up the chain of command" and call me back one way or another regarding future update(s) ETA. He could not confirm, nor was he aware of a Sept 20, 2024 update. Patiently waiting on that callback.
Otherwise still familiarizing myself with the new platform. First impressions - form and function needs work, especially on the function side of the equation.
What date did you mean July maybe? My Favorites function was working until that update.
Definitely referring to a Sept 20th update from what I can gather. I'm an August baby😉 Just got installed on Aug 8th.
Googled to see how prevalent issues might be and happened on the Telus Neighborhood Forum a few days ago.
I installed (3) TelusTV-21T boxes on Aug 07, 2024. Many hrs (too many) consumed with tech support these past few weeks. Have done modem resets, tv box resets on all and still not able to get My Favorites to work. I can create My Favorites no issues in doing so. When I channel up it scrolls through All Subscribed.
Additional wrinkle when you power off or box goes to sleep and you reactivate, it reverts back to My Subscribed Channels, although the hearts 💟 remain on all the selected favorites.
"Heart it and watch it" is more like "headache and switch it" to another provider 🥴
Hopefully Sept 20th resuscitates the 💟
New customer here, may not have me for long. Netflix and other apps look as they should, 4K, UHD, the remote is a really nice, but your main player - Telus TV+ is simply awful. How are we getting picture quality like this in 2024? Everyone in our household thinks it looks pixelated. Text on screen during news or sports is all bitty, was crisp before. Picture is also washed out. I have top tier TVs and a home cinema set up. I feel like I've taken a huge leap backwards.
Picture should be there number one issue I know they acknowledged hdr always being on but they should also be fixing the low bitrate feeds they use compared to the old optik system when I was on fibre. Some of these channels are bitrate starved but I don't think they have ever acknowledged it sadly.
Yeah it's nuts. I bought an episode of a cable show from Apple TV to see them side by side vs my recording on Telus TV+ and it was laughable. The Telus broadcast looked like dial up. I have zero confidence in a company that would roll this out. Again, Telus, the box itself is snappy, I like the backlit remote, and the other apps look great, but your TV is unacceptable. Consumers, make some noise, they are getting away with a beta product with nineties resolution.
Q2 is launched? Then why is there no difference, and why did we lose the gains of the January release?
There appears to be two reported completed items that are not correct at least with my setup as follows:
(1) The message in Q2 2024 the problem with recording is completed:
- Eliminated the skipping of the first episode when scheduling recording series
This problem still exists with our Android TV setup. It is very aggravating as it erodes user confidence in the entire recording reliability. We basically have to re-examine the scheduled recordings every day so we do not miss any of our desired recordings.
(2) Likewise the Q1 2024 completion of "Favorites" problem is not the case in our system:
- Guide filter selection such as “My Favorite channel” remains after turning the TV off and on
There was no problem with "My Favorites" changing when we first got the system.
However, it now changes to "Subscribed" for no reason while watching the TV. It does not have to be turned OFF and then turned ON to occur.
Hope there are some existing solutions or the need is recognized in future software development.
assiaMyoptic1, we would like to troubleshoot the skipped episode issues you are still experiencing to determine whether the fix is not taking effect or another problem is being manifested. I have reached out to you with a direct message.
- Telus:We would appreciate the opportunity to cooperate with you to troubleshoot the recording problem.ThanksCameron Palmer
