Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
There appears to be two reported completed items that are not correct at least with my setup as follows:
(1) The message in Q2 2024 the problem with recording is completed:
- Eliminated the skipping of the first episode when scheduling recording series
This problem still exists with our Android TV setup. It is very aggravating as it erodes user confidence in the entire recording reliability. We basically have to re-examine the scheduled recordings every day so we do not miss any of our desired recordings.
(2) Likewise the Q1 2024 completion of "Favorites" problem is not the case in our system:
- Guide filter selection such as “My Favorite channel” remains after turning the TV off and on
There was no problem with "My Favorites" changing when we first got the system.
However, it now changes to "Subscribed" for no reason while watching the TV. It does not have to be turned OFF and then turned ON to occur.
Hope there are some existing solutions or the need is recognized in future software development.
assiaTELUS Team Member
TELUS Team MemberMyoptic1, we would like to troubleshoot the skipped episode issues you are still experiencing to determine whether the fix is not taking effect or another problem is being manifested. I have reached out to you with a direct message.
