Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Today I received my replacement tuner box, had a hardware issue, took forever to start after power outage. I wrote down specs of the old 21T and checked the new 21T
Appr version old 21T 1.24.8.200, new 21T 1.24.9.100. Timestamp 2024-08-28
Config old 21T 1724850600, new 21T 1725606457. Timestamp 2024-09-06
Obviously the new box searched and found an update that the old box did not see. Today is 2024-10-04
My hunch was correct, a lot of our problems is the 21T tuner. I wondered about tech support saying unable to duplicate a few times. Time will tell if this one will last longer than 13 months.
I'm gonna do some reconnaissance on Rogers/Shaw. If I like what I find I'll be bidding adieu.
Just thought I'd jump in on your box replacement theory wrt My Favorites defaulting.
Not sure if I'm misinterpreting your hunch on the 21T tuner. Maybe a faulty box here and there. I have (3), all of which the tuner (firmware) seems to be working fine. It's the programming software functionality and remote interface that sucks!
Having only been on this platform since August, I've had all updates...App, Configs and Time Stamps and currently at 1.24.9.100, etc.
That said, My Favorites (when selected and 🩵 'ed) has always held as default, but only "inside" the guide, what I've called a "work around". Outside the guide, when channelling up+/down- during regular viewing, it still scrolls thru all subscribed channels. Essentialy defaults back to All Subscribed "outside" the guide.
Is that still your experience with the tuner and remote functions?
