Forum Discussion

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

TELUS TV Feature Updates - Ongoing

Dear Neighbours,    We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi Dave68 

 

Profiles are live in the TELUS TV+ app and on the TELUS TV Digital Box. If you've set them up, the first screen that you get when you power on the set-top box or launch the app should be a profile selector (see image from iOS). A few details about how profiles work:

 

1. they each have their own unique list of recordings (set, watch, edit recordings independently of other profiles)

2. they each have their own unique watch list with bookmarks (you can pick up where you left off independently of other profiles)

3. Recommendations are profile-specific so they depend on viewership history within the profile

4. Favourite channels/series and movies are profile-specific

5. Maturity rating filters are profile-specific

6. Purchase PINs are set at the Admin profile level and apply to all profiles 

7. On Demand purchases are available across all profiles (but may not show up or be playble depending on the maturity filters applied. For example, an 18+ movie will not show in a Kids profile)

 

 

It's worth noting that profiles are not supported if you have legacy Optik TV equipment; 4K PVRs and 4K wireless digital boxes.

Dave68's avatar
Dave68
Friendly Neighbour
2 years ago

Thanks for the reply, unfortunately I do not receive this screen either on the TELUS TV+ app or on the TELUS TV Digital Box when they first start up.

  • viperdiablo1's avatar
    viperdiablo1
    Advocate
    2 years ago
    Until you setup another profile the Telus tv app and digital box will automatically boot into the admin (default) profile. You would not get a profile selection screen. When on main menu screen the profile logo is top right of screen. If you click on that (mine by default was a butterfly logo ) , you will see an option to add profile. Once another profile is created when you turn on digital box or Telus tv app you will get the option to select the profile to use.

    Hope this helps.
    • Dave68's avatar
      Dave68
      Friendly Neighbour
      2 years ago

      Here is a screenshot of the app

      • viperdiablo1's avatar
        viperdiablo1
        Advocate
        2 years ago
        Sorry I was thinking you were talking about the Telus tv app on tv not phone. None the less on the Telus app on my iPhone I have the profile icon bottom far right next to the recordings option . Not sure if you are using Android phone or maybe need to update app if on iPhone.
    • Dave68's avatar
      Dave68
      Friendly Neighbour
      2 years ago
      I already setup two profiles. I also do not have a profile icon on the app.

      Thanks,
      Dave

      • KHR's avatar
        KHR
        Icon for TELUS Team Member rankTELUS Team Member
        2 years ago

        There might be something strange going on with your account that a technical support agent might need to resolve if you're not seeing profiles on your devices.

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