Forum Discussion
Optik-Kate
TELUS Team Member
3 years agoTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Pattydee3
2 years agoOrganizer
I see the new Telus TV Android boxes getting a lot of flack here, and I personally don't think it's entirely deserved.
Full disclosure, I worked at Shaw for 12 years, and via the employee discounts had every iteration of their TV boxes. This includes Rovi, HD Guide, Gateway, and their new X1 boxes both QAM and IP based (Bluesky/Bluecurve TV, now called Ignite TV under Rogers). I'm a big fan of the Comcast X1 platform, so my basis of comparison is that platform.
I've had the new Telus TV Android boxes for a few months now, after not having cable for a year. Prior to the year without cable I was on Shaw Bluecurve (now Ignite TV) which is the syndicated Comcast X1 platform. I feel like I'm quite particular with picture quality, and quite honestly I don't notice a difference between the Bluecurve boxes and these new Telus TV boxes. In the past Telus has struggled with picture quality particularly when compared directly to Shaw, but I was pleasantly surprised with these new boxes. Not sure why/how others are saying the picture quality is worse, but my experience has been very positive in this aspect.
The guide/UI is a little clumsy, and this is where I see Telus has the most opportunity for improvement. I don't like having to hit the back button 10 times to get out of Netflix, and the guide can be a little slow to load when the box first turns on. Having seen multiple iterations of tv boxes launch at Shaw, I know that development is always ongoing and most of those platforms had a less than that stellar launch (I'm looking at you, HD Guide). Keep in mind that Telus is actively developing for this platform so I would expect things to improve substantially over time.
I got Telus TV in time for the Superbowl and was very happy to be able to watch it on TSK in 4K. It looked fantastic. While these boxes aren't about to win awards for most outstanding anything, I feel like they're better than their reputation on this blog (and the Telus subreddit).
My 2 cents anyways.
Craigvee
2 years agoOrganizer
The issue is with 4K tvs and with the box pushing content in hdr even if it’s hd resulting in a blown out picture quality.
I have both the previous iteration 4K Arris box and the Android box and the picture quality for HD is not even in the same league.
The firmware issues with the Android box are confirmed by Telus and apparently we’re to wait for a new Android OS.
Are you using a 4K tv?
It’s honestly a joke they’d push this out to customers. I only use it for 4K and for streaming services.
I have both the previous iteration 4K Arris box and the Android box and the picture quality for HD is not even in the same league.
The firmware issues with the Android box are confirmed by Telus and apparently we’re to wait for a new Android OS.
Are you using a 4K tv?
It’s honestly a joke they’d push this out to customers. I only use it for 4K and for streaming services.
- Pattydee32 years agoOrganizer
Yup, using 2 4K TV's and one non-4k. Guess I'm lucky I don't have this issue.
- viperdiablo12 years agoAdvocateDo your 4k tvs have HDR? I know my 8 or 9 year old Sony tv has 4k but no HDR compatible.Get Outlook for iOS
- Pattydee32 years agoOrganizer
That I'm not sure. These TV's are 5 or 6 years old, and I don't see anything in the options in the settings about HDR. So I'm guessing they don't have HDR.