Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
KHRTELUS Team Member
TELUS Team MemberHi KTown
When and if you are upgraded, you will be presented with options for functionality, equipment and pricing. If you want to opt out of certain equipment, you can do that at any time. If you don't want the ability to record, you can opt out of that at any time as well (for example, you can return your PVR and opt for a Digital Box without harddrive).
Further, you seem concerned about the pricing changes. As an example, our current pricing structure for new customers is:
TELUS TV Digital Box rental price: $10/month
Cloud PVR: $10/month
Core package: $35/month
TOTAL: $55/month
The legacy pricing is:
Optik 4K PVR rental price: $20/month
Recordings: included
Essentials package: $43/month
TOTAL: $63/month
The new pricing structure is less expensive AND offers more flexibility.
I hope this helps.
I pay $43/month for my essentials package with one HD PVR and one wireless HD box and don't pay any rental fees on either. So this new hardware initiative will cost me at least $12 more a month.
I'm on 50mb/s single strand copper (not even bonded pair) so supporting two 4K boxes is not feasible. My connection struggles with 2 people streaming HD content and another person browsing. And as far as I'm aware there are no plans to install fiber on my block.
It looks like in my case that after 12 years as a customer, Telus will be losing a customer even if it means paying the penalty to break my contract.
- KHR
I'd strongly recommend reaching out to our customer service representatives first to discuss your options rather than deciding simply to cancel. They have tools and discounts at their disposal to ensure that you're satisfied with your bill. Even though the newer 4K PVRs and boxes support 4K video, only ~12 of the over 400 channels on Optik TV offer content in 4K resolution (I believe only 1 or 2 channels in the Essentials is in 4K). You could upgrade your equipment and only ever watch HD channels and nothing would change bandwidth wise.
If you're not paying rental fees on either of your current boxes, you have either purchased the boxes outright or you have an offsetting discount for being on a service agreement. If you have equipment discounts, these would still apply on upgraded equipment.
