Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
KHRTELUS Team Member
TELUS Team MemberYes, there is an update to Android TV as well.
Google and Apple have different policies and best practice guidelines on app update rollouts. For example, as soon as a new app is published to the Apple App Store, it can be manually updated by anyone. If you have automatic updates turned on, you will get the app pushed to your device according to a set rollout schedule over a few days to a week. For Android, you have to wait your turn; you can't manually update until the end of the rollout schedule for automatic updates.
Ok, so what does that mean for my situation ?
The Telus box says it's up to date and I can't manually update it. It's still got the old number.
KHR
Side note, Do you happen to know if I am able to return these new Telus tv app box things and get the old better previous system ?
The Telus box says it's up to date and I can't manually update it. It's still got the old number.
KHR
Side note, Do you happen to know if I am able to return these new Telus tv app box things and get the old better previous system ?
- KHR
Hi Kwallz it likely means that you're in the queue for an update per Google's schedule and should get it shortly. If you don't have it by Monday, try rebooting your system (sometimes that can help), and failing that, check back in here and someone can look into for you.
I don't know the exact process, or even if it's possible to revert to legacy equipment and plans etc. but you'd need to get in touch with our loyalty team. They would probably need to cancel your existing services and send a technician to install things (which may come with a bill). A couple of things worth noting: 1. some features (cloud recordings, access to Disney+ and Apple TV+ etc.) are not available on the legacy system and 2. the plan is to eventually move folks over from the legacy system as that hardware is reaching obsolescence.
