Forum Discussion
Telus TV+ channel guide keeps switching to "all channels"
I'm experiencing an issue with my Telus TV+ channel guide. The filter and sort settings keep reverting to “All channels,” even though I had selected “My favourite channels.”
While the TV is on, the guide correctly shows “My favourite channels” after I select it. However, after turning the TV off and then back on later, the guide has reset to show “All channels.”
I’ve restarted both of my digital boxes, but that didn’t resolve the issue. This has been happening for several days. Is this an issue for anyone else?
40 Replies
Yes, same here. No reply from Telus reps so probably deliberate, e.g. reduced feature to try to upsell other channels.
Telus TV Guide No Longer Saving just My Subscribed Channels Setting | TELUS Neighbourhood
KHRTELUS Team Member
This change was not deliberate to try and sell more channels; it is unfortunately just a bug. The development team is aware and working to resolve.
Stumbled across a strange behavior. Turn on the STB and guide shows all channels no matter how many times it is opened and closed. Go into settings and exit (no changes or sub menus entered), next time opening guide it returns to subscribed channels and remains there until next time the STB is switched off.
This behavior is 100% repeatable on all my boxes.
