Forum Discussion
Telus TV+ channel guide keeps switching to "all channels"
I'm experiencing an issue with my Telus TV+ channel guide. The filter and sort settings keep reverting to “All channels,” even though I had selected “My favourite channels.”
While the TV is on, the...
KHR
TELUS Team Member
TELUS Team MemberHi TheLastElite ShutdownShane BonnieBee63 can you confirm a few things to help us out?
- do you see the picture-in-picture preview in the top left corner of your guide (wait 2-3 seconds and there should be live video playing in that window)
- do you have any favourite channels selected? If yes, can you try changing your guide filter to 'favourite channels' and turning your box on/off and see if this filter is retained? If no, can you please try adding a couple of favourite channels, filtering your guide to favourites and turning box off/on?
- have you tried logging out of the box and back in with your My TELUS username and password (Settings > Account information > Switch account)?
Thanks for the help; our development team is not able to recreate this issue and we're trying to eliminate a few variables.
I have tried all the suggestions from KHR multiple times to no avail. I even tried deleting and resetting my favourites. On point #1, my p-i-p preview is a still picture, not a live video playing in the window.
When so many people are having the same issue why is Telus denying any responsibility for this problem?
TELUS_SupportOfficial Support Team
Gotcha. We'll send you a private message to get your info for our Optik team. Check your Inbox.
