TELUS Security decals and lawn signs

I have exactly the same issue as some other users on this forum.  I have a new Smarthome security system.  The technician didn't leave any signage. I tried calling several times and got different info, and a promise it would be looked into and I'd hear back.  The website says all new Smarthome customers get a kit.  I'm REALLY don't want to keep phoning because answering the. phone takes forever and I'm not getting answers.  How can I get a kit?