Forum Discussion
Huge Price Difference
I am so upset seeing that I am paying twice the amount for Home internet and a landline than what 3 of my close friends paying. I have come to the stage of canceling Telus service altogether and go with smaller providers - that too without a contract. And, I am a Telus customer for ages. I hate calling their phone lines after experiencing horrible communication gap.
5 Replies
I have been able to negotiate a fair price with Telus each time my contract is coming up. I normally contact them about a month before. Never had to threaten to leave, just be polite and tell them what you want and go from there.
- FuzzyLogic
Community Power User
The low rates are usually offered to first time customers for a 2 year contract. Once the contract expires, unless you've talked to Telus, you are switched to a month to month price which can be considerably more.
Your best option would be to talk to Telus Loyalty and see if they can offer you better rates.
Not quite, all these friends are also old customers of telus. And why should be a difference of double between 4 customers in neighborhoods close to each other in Vancouver.
Secondly, what is the loyalty phone number 🤔
- FuzzyLogic
It's hard to say why there are discrepancies without access to their billing information. You would need to see what services they have and what they are paying for them.
I would call 1-888-811-2323 and ask for loyalty and retention.
