Forum Discussion
Telus Optik Core+Premium Issue
I was just offered Telus Optik Core+Premium. I selected Netflix as my premium and was told by the representative that the Premium would be the Netflix Premium (4k streaming package).
But when I go to my account to view my selection it shows that only the Standard Package is available as part of my plan. When I click the Premium subscription it tells me it will cost an additional $5 a month on my Telus Bill.
Now, am I misunderstanding something here? I feel sort of duped because a big reason I accepted this bundle was having the Core+Premium.
I figured before I call support i'd ask here to see if anyone has the same plan? and if by selecting the Premium Netflix subscription if the $5 extra fee is waived?
Thanks!
5 Replies
TELUS_SupportOfficial Support Team
With the Optik Core + Premium bundle, the Premium option allows you to select one streaming service. However, depending on the service and package selected, some features like the Netflix 4K Premium tier may come with an additional charge.
We recommend sending us a private message with your account details so we can review your selection and clarify what’s included in your bundle. This way, we can make sure you have the correct subscription and help avoid any unexpected fees.
Hello,
How do I send you a private message?
- TELUS_Support
Thanks, once we receive your private message we will be able to reply to it.
