Telus delay of starting my service contract took maybe on the 30 day cancellation period.

Oh gosh, where do I even start on Telus issues.  For now let’s talk about how the delays that Telus caused said I got my account and contract took me on their cancellation period they’re saying.

How can I get a reasonable person on the phone to talk to - someone sides people giving robotic answers that the management behind them tell them to say.

Just getting very rigid answers by the book that ignores the details I give them of what their billing mistake is. . . it doesn’t help. 

up to almost 6 hours on the phone with customer service AND Loyalty/Customer retention. Even more ridge.