T3200M Modem, conneciton anomaly

Since your devices are connected to the router but not accessing the internet, this might be an issue with the modem's connection to the network itself.

Here are a few things to try:

1. Check Cables: Ensure that all cables are securely connected, especially the Ethernet cable from the modem to the wall outlet.
2. Modem Reset: You've already reset the modem, but try a power cycle: unplug it for 30 seconds and then plug it back in.
3. Network Status: Check if there are any network outages in your area by visiting the Telus website telus.com/outages.
4. Firewall Settings: Make sure there’s no firewall or security setting on your devices or modem that could be blocking the connection.

If the issue persists, we recommend contacting Telus technical support for further assistance.