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Switching to Prime Video randomly
I'm not sure what to do about this, but for the last 3 days, Prime Video starts randomly. We have been watching recorded shows, with no one touching the remote, and Prime Video just starts. I don't...
Hi everyone, a quick update that Amazon has deployed a fix for this issue and this is now resolved. The issue originated from a bug within the Prime Video app on handheld devices that causes random start-ups on the boxes. Please ensure you have the latest Prime Video app on the phone or tablet that you're using. If you're still experiencing this issue, please chime in and let us know. Thank you for everyone's patience while we worked with Amazon to address this issue.
I have this happening on 3 TVs non stop. It is very annoying and interrupts whatever we are watching.
KHR
TELUS Team Member
TELUS Team MemberHi TheresaK valeriemufford GreyHairedDWGuy
Do you have the Prime App installed on a mobile device by chance? We have gotten a few reports of similar occurences, and in at least one instance, the Prime Video mobile app is running in the background on a phone, and unlocking the phone causes the Prime App on the Set-top box to launch.
Our technical teams are digging into this, but any details that you can share will be helpful; are you watching Live TV (which channel), On Demand (which program), Recordings? What's the model number of the device this is happening on? What time is it happening? Are you doing anything related to Amazon or Prime Video on your phone/computer at the time you notice this occuring?
Thanks!
- It is happening to me too. Watching recorded shows suddenly it goes to Prime - the last page I watched. Doesn't even make select my profile. It has happened quote often. Very frustrating. Using my phone or not it just happens.
- We too have had this issue but for the last 2 weeks or so it has abated
Same thing happens to me in Kelowna over the past number
of days
It happened while we were watching recorded programs. And also at some point during the time we were sleeping, as I would turn on the tv in the morning and it would be on the opening screen. It has not happened in the last two weeks though. We don't have prime apps on our phones, and generally are not on them while watching tv. The PVR has UIW8001 on the front of it.
- KHR
- Thank you - it happens if we are watching live TV or recordings. Not doing anything on Prime on the phone during this time. It has happened on all 3 TVs in the house. It does not seem to be the app opening from our amazon fire sticks which would require a separate input, it is simply the channel opening up and interrupting the program.I would have to check to see what Telus boxes I have.
- KHR
Thanks TheresaK
The report that we got was not actively using the Prime mobile app - just unlocking the phone while the app was backgrounded, but either way, it's not the only thing causing this.
Thanks for the quick reply - I'll share more details here when I have them.
- This happens to us too if somebody is watching TV, and someone else opens Prime on a tablet or phone, the TV switches from whatever the person is watching to the prime Channel. It's very frustrating.
