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Switching to Prime Video randomly
I'm not sure what to do about this, but for the last 3 days, Prime Video starts randomly. We have been watching recorded shows, with no one touching the remote, and Prime Video just starts. I don't...
Hi everyone, a quick update that Amazon has deployed a fix for this issue and this is now resolved. The issue originated from a bug within the Prime Video app on handheld devices that causes random start-ups on the boxes. Please ensure you have the latest Prime Video app on the phone or tablet that you're using. If you're still experiencing this issue, please chime in and let us know. Thank you for everyone's patience while we worked with Amazon to address this issue.
I've had the same this happen on my Telus TV+. device. I chalked it up to app bugs. I've it happen 3-4 times in last couple weeks.
- I have this happening on 3 TVs non stop. It is very annoying and interrupts whatever we are watching.
KHRTELUS Team Member
Hi TheresaK valeriemufford GreyHairedDWGuy
Do you have the Prime App installed on a mobile device by chance? We have gotten a few reports of similar occurences, and in at least one instance, the Prime Video mobile app is running in the background on a phone, and unlocking the phone causes the Prime App on the Set-top box to launch.
Our technical teams are digging into this, but any details that you can share will be helpful; are you watching Live TV (which channel), On Demand (which program), Recordings? What's the model number of the device this is happening on? What time is it happening? Are you doing anything related to Amazon or Prime Video on your phone/computer at the time you notice this occuring?
Thanks!
- It is happening to me too. Watching recorded shows suddenly it goes to Prime - the last page I watched. Doesn't even make select my profile. It has happened quote often. Very frustrating. Using my phone or not it just happens.
