Subject: Request for a Fair Renewal Offer for a Long-Term TELUS Customer

 

Dear TELUS Customer Care Team,

I am writing regarding my TELUS account. Previously, this account XXXXXXXXX was under my wife’s Neha, and it is now registered under my name Vikas account XXXXXXXXX ( Since4 plus year with telus). Our family has been a TELUS customer for many years, and we have consistently paid our bills on time.

My current two-year contract ends 18th of August. However, I was informed that TELUS does not have a better plan or any meaningful offer available for a long-standing customer like me. I find this extremely disappointing. After maintaining a loyal relationship with TELUS for so many years, I expected the company to recognize that loyalty by offering a competitive renewal plan.

It feels as though the time and commitment we have invested as TELUS customers have not been valued. I respectfully request that you review my account and provide your best available plan, including any loyalty, retention, or renewal offers.

If no reasonable option is available, I will unfortunately have to consider transferring my services to another provider.

Please treat this matter seriously and respond with a clear written resolution.

Sincerely,