Home service Internet issue

Hey everyone, looking for some help or advice to get an ongoing usage meter glitch fixed on my account. For a while now, my home internet data tracking in both the My TELUS app and the web portal completely wipes and resets to 0 GB every night at 12:00 AM instead of accumulating across my monthly billing cycle.

Because of this, I have no way to see what my household is actually using month-to-month. PureFibre tech support escalated a backend ticket with a 5–7 day turnaround, but I'm trying to figure out if there is anything I can do on my end, a specific setting to toggle, or an effective way to get this resolved. Has anyone here run into this exact daily reset bug and managed to fix it, or can a TELUS Neighbourhood moderator please look into my account provisioning to get the tracking working properly? Any help would be appreciated!

resync needs to happen it’s a on going issue and all my tickets keep on getting put in the middle and no fix has came