Forum Discussion
SOUND
I am watching a show, whether live TV, recorded or streaming. The sound volume goes up and down during the show. At times (TV sound 1-100) it will be just right at 10, other times it is 50. This is ...
Here’s my info:
can you confirm set-top box make/model (TELUSTV-21T or TELUSTV-24S, other)?TELUSTV-21T
is it across all channels?
Yes
do you have your set-top box volume set to 15 (ask google assistant to 'set volume to max')?
Interesting: I did this on one of my TVs and the volume instantly increased and I needed to reduce the TV volume. I’ll monitor if the problem continues.
Meanwhile: Is there a way to query what the current setting is before doing this? I would assume this would be important feedback. I have not done this on my other TV; so, I can provide info from my other TV that has the same issue.
Are you using anything other than set-top box to tv and using TV speakers?
No – I have the TELUSTV-21T directly connected via hdmi
Any sound settings you've changed on your TV?
Before the problem started? no
Since the problem started? yes – many changes in an unsuccessful attempt to fix the problem.
Tony
And a question and answer, surprisingly missing from the questions - maybe the set top box reports this:
What make and model of TV do you have?
LG OLED CX
KHRTELUS Team Member
Thanks for the detail; you'd mentioned earlier that you have a Sony and a LG, so I didn't feel the need to re-ask 😁. The fact you see it on different TVs from different manufacturers from different years running different operating systems (and so Rocky sees it to) indicates it's something on our end or the broadcasters end. You can ask google assistant what volume you're set to (i think my exact prompt was "what's my volume set to?").
KHR I don't mean to jump the gun, but it does seem that I have not had a volume issue last night. Will continue to monitor. Do let us know if the techs are looking for feedback.
I think the max volume level has resolved the sound level shifts!
I first set the LG settop box to max volume while leaving my Sony settop box to it's original value (which was 53%). The LG settop box sound level shifts was resolved and the Sony settop box still had some sound level shifts (we use this TV less often). I have since set the Sony settop box to max and it too appears to be fixed now.
Now what I'm not sure about: since setting the settop box volume to max, voice sync appears to be resolved as well. We've gone many days with everything staying in sync. I'm not sure if the volume change fixed this or if TELUS did something behind the scenes.
