Forum Discussion
Slow Internet Speeds ( Gigabit Plan )
I recently made the switch to gigabit internet and was quite disappointed to see that there is no significant improvement over my previous plan (150). I understand that speeds may vary and that speed...
Just to jump on this point, test your wired strength as suggested. Plug a laptop in directly and do a Speedtest. Depending on your wall structure, that could be a barrier impeding your Wi-Fi. You may need a mesh router setup or a hardwired connection.
Are you using a T3200 (black modem) or Wifi Hub (bring round white one)? In my experience the T3200 has mediocre Wi-Fi broadcasting.
Are you using a T3200 (black modem) or Wifi Hub (bring round white one)? In my experience the T3200 has mediocre Wi-Fi broadcasting.
So I’m currently using the T3200. I tested my connection on a old laptop ( the only device I own that has an ethernet port and I’m able to test on ) and I was able to average speeds of about ~130Mpbs ( pleasantly surprised considering the age of the device ). Would a mesh network be suitable for a small apartment? (950 squared feet)
Now we're getting somewhere!
The ethernet speed should be faster, but may be limited by the speed of your device.
Since the speed is most effected on the wireless signal, there's a few things you can try before investing in new equipment. A mesh setup shouldn't be required for a small apartment.
Wifi uses set channels so that your access point doesn't interfere with other ones nearby. Your wireless connection may be using the same channel as a neighbour's access point and thus the performance maybe degraded due to interference. If you call Telus support they can scan the channels for your network and selecting the one that will have the least amount of interference. Just let them know the symptoms - eg very poor wireless speed compared to wired - and they will know what to do. When I was having issues with random disconnections this resolved the issue for me - the support agent also mentioned that she "boosted the power" to my T3200, whatever that means. I *think* you can do the first part by yourself in the router configuration page, but it's probably best left to the experts. Note that hold times have been fairly long at support, so you should plan some time to accomplish this task 🙂
If that still doesn't work, they may offer to send a replacement access point. Could be that there's an issue with the wireless components on the particular access point that you have.
I would try those two steps next before investing in mesh equipment or third party devices.
