Forum Discussion
Slow Internet Speeds ( Gigabit Plan )
I recently made the switch to gigabit internet and was quite disappointed to see that there is no significant improvement over my previous plan (150). I understand that speeds may vary and that speed...
What speeds are you getting when you're plugged directly into the router via ethernet?
- I’m in a new apartment that’s connected to Fiber. The modem is placed inside of a panel in the closet and there’s no way to plug in directly to the modem unless I either stand in my closet or run a cable through the middle of my apartment. I understand that a hardwired connection is much faster but for the price point, I expected to be able Pik Tv without connection dropping every ~20 minutes.
To help diagnose the issue, I recommend seeing if there is a strong signal if you're connected directly to the modem.
If you're getting the expected speed when you're plugged in, then that eliminates a whole bunch of steps from troubleshooting.
I would suggest plugging in and then running a speed test from speedtest.net and sharing your results here.
- Just to jump on this point, test your wired strength as suggested. Plug a laptop in directly and do a Speedtest. Depending on your wall structure, that could be a barrier impeding your Wi-Fi. You may need a mesh router setup or a hardwired connection.
Are you using a T3200 (black modem) or Wifi Hub (bring round white one)? In my experience the T3200 has mediocre Wi-Fi broadcasting.
