Recieved Collections Notice

So back in Dec 6, 2025 I had signed up for Telus 3GB Internet.  That same week I got called to work out of town for 6 months, so I ended up calling and cancelling Telus services on Dec 14.  The rep told me they can shutdown services on Jan 6, 2026 and there won’t be any charges.  Jan 6 came and services were shut down as expected.

Fast forward a couple of weeks ago, I get an email from ARM Collections with a Telus claim stating that I owe $114.  At first I thought it was a scam, but recent recieved a text message from them.  I looked them up, and it seems legit.  Re-read the first letter they sent me, and it has my Telus account # that I had cancelled.  I created an account on the ARM website inquiring about what the charges are about.

I never received an email or call from Telus regarding any money owed.  What is going on?