Collection Agencies? ACRM / GCSI / GCS

Since mid Dec 2025 my phone has received calls from ACRM +1 (877) 984-8718. I sometimes read the text of the voice messages left, sometimes saying they wanted a call to update their records, sometimes stating an amount they need to collect.

From memory for months before the calls I started receiving emails from ACRM to, same deal the email would say I have to pay an amount. The amount would go up. They would often say "Client: TELUS WIRELINE COMMUNICATIONS FOR GENERAL CREDIT SERVICES" and "Original creditor: TELUS WIRELINE". And I think in the early days the amount they were asking for matched some old bill with Telus from some time between 2018 to 2022. When I noticed this, I figured they were scammers who got hold of some old Telus records. ([email protected] is the latest email they sent from, I think there were other addresses that they sent from in the past)

This morning an amount showed up in my credit report received today, $2000+. The account name in the report GCSI-18558863653. Unfortunately I decided to call them (GCSI) they seemed legit. The woman who answered, picked up fast after pressed a menu number which I found unusual immediately. She routed me supposedly to someone who can help which turned out to just be a message asking me to leave my name and number.

Tonight I checked my email spam folder and an email from ACRM with that exact $2000+ amount is stated. So i'm confident that ACRM and GCSI are related. And if they were recording the call, they now have my voice, and a name and number to go with it.

I write all this more so to document it for others to see.

TELUS​ are you able to help? Can you confirm whether I have any debts with you? I've never had a Wireline / Landline.