Run around cancellation

My wife has telus home internet and security that has no where supplied what was purchased. We had someone break into our home and steal the camera and alot of other things. Telus security could not get ahold of us so sent no one to help till 4 hours after the break in. Since then the cameras no longer record after we had to repurchase 2k+ dollars worth of security system. The internet hardly stays connected. We have been trying to cancel the subscription since January 2 2026. For the third time since then (Jan 10 2026 now) they are telling us they will call back with information to fix issues in 24-48 hours. But yet they have done nothing except run her around so that she cannot cancel the subscription and have been changing the pricing of our bills. I'm tired of my wife stressing over this issue that non of your employees can seem to fix after 6+ different people and apparently management cannot fix. It blows my mind how your company is so acceptable to scam customers who have used your services for years.