Forum Discussion
Unable to manage Optik TV
I've been trying to change my tv plan for days. have logged onto all forms of the app (IOS, Android and Windows) and all I get is this. "Looks like something went wrong. Please Try Again" Af...
TELUS_Support
Official Support Team
Official Support TeamCan you elaborate more on your situation?
- How long ago did you sign up for TV service?
- Were you able to change channels before?
- If you were able to change it before, when did it stop working?
- What is the error you're seeing?
Thanks!
Can you elaborate more on your situation?
Unable to manage tv Services through the MyTelus app. The SmartHome Security services are also unavailable. The only item I can access is internet.
- How long ago did you sign up for TV service?
We moved to our current address Dec 15, 2023
- Were you able to change channels before?
It worked while living at our previous address. Prior to Feb 2022.
- If you were able to change it before, when did it stop working? After Feb 2022
- What is the error you're seeing? Here’s a screen shot.
Chris McKinnon
