Forum Discussion
PVR fast forward problem
Lately when I was watching a recorded program and tried to fast forward, at certain point during the fast forward, it just jumped right back to the beginning. Now the recording would not go past that...
Hi there. Having exactly the same problems. Has been ongoing for months although when I reset the box, it seems to allow me to record and rewind live TV again. But most of the PVR programs will stop if I FF and require me to start up again. The weirdest was in one instance, the FF actually skipped over content. I would FF and it would miss about 3-5min of programming. Very strange.
A-B
Community Manager
Community ManagerIndeed it is. This issue has been forwarded so when they look into things and reference this thread, your reply here will be included.
- Will do! I just got the new equipment yesterday. So far so good!
- A-B
Please let us know how it goes when you get the new equipment set up!
- Yes we have done the sequential reboot many times. I am being shipped a new piece of equipment so hopefully that resolves the issue.
- Yes this has been done a number of times and it still happens
KHRTELUS Team Member
Hi easygoing JAT-AMV KMoshea DarthFarley
My first recommendation when things like this happen on the legacy Optik 4K PVR is to attempt a sequential reboot of your internet gateway, followed by your PVR, then all of your Wireless/Wired Digital Boxes. Detailed instructions are here: https://www.telus.com/en/support/article/how-to-reboot-your-optik-system
It's worth noting that some of the 4K PVRs are starting to show their age and hard drive failures are increasingly common, so an equipment replacement may be in order, which can be accomplished by contacting technical support.
- A-B
That will be at the discretion of the development team.
- Absolutely I will
When Kate and / or your development team have found out what is going on with that many users having the same issues, would you be able to share their findings with us?
It would be interesting to see what they have to say.
