Forum Discussion

wudao2001's avatar
wudao2001
Neighbour
5 years ago
Solved

Problem connecting devices to Telus modem

I have a Honeywell thermostat which connects to the internet via a redlink internet gateway. I have issues connecting the redlink to the internet (via cable) and I was told it is a common issue with t...
  • Dnice40's avatar
    Dnice40
    4 years ago

    FIXED!!! No need to replace modem.

     

    1. Open browser, type in 192.168.1.254 to open admin portal
    2. type "admin"; password admin password from modem
    3. "Change the device login password" - skip
    4. Dashboard - left menu - click Network
    5. Network dashboard - top menu - hover over LAN - click on BRIDGE
    6. BRIDGE page - check ENABLE BRIDGE (opens LAN PORT dropdown options - click LAN 1 (refers to port options on back of modem)
    7. click SAVE SETTINGS ("applying changes ...")
    8. Logout
    9. Unplug power from Redlink Gateway device, wait 10 seconds, plug back in.
    10. Ethernet light should turn GREEN now
    11. Test - open TCC app, adjust thermostat, see if thermostat registers change.
    12. THANKS ANNA!!!
soloyo's avatar
soloyo
Neighbour
4 years ago

just have telus internet installed few days ago. Same issue, redlink internet led is yellow, and have not connections alerts.

The WIFI6 is a booster not a router so have nothing to do ith this. the issue is with the gateway/router.

Any solutions?

 

Pruthvi077's avatar
Pruthvi077
Neighbour
3 years ago
Hi, just use TP Link network switch, attach with your router or anywhere the Ethernet cable available, and then Redlink attached to TP Link it should work.
Mine is working that way.
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