Poor customer service.

I tried in vane to set  up my home voice mail on my acct but was unable to despite standing on my head and giving up my first born.

Nothing worked with the online tutorials so I went to the phone call option.  I was connected very quickly but I now know that it was more of a sales call than support call.  She verified that I had home phone, duh, and said she would help me to get it set up.  

From that point on she went into sales mode.  I do not use Telus mobility because it does not serve Sproat Lake, port alberni.  She proceeded to check my home address (not at the lake ) and she confirmed that Telus mobility works at my house, duh.

She then checked the lake address I gave and confirmed that telus provides service at the lake.  This is not true, I work as a home care RN and we repeatedly have to either drive for service or use their home phone.  She argued with me, argue that I was wrong.  I told her that I was not switching to Telus mobility and then she proceeded to argue further about how easy the switch was etc.  I mentioned that I had phoned for support with my home voicemail and she continued to argue.  I told her I would find the support myself.  

I went on to the Telus site again and found that I don't in fact have voicemail.  Why could she not have told me that???  I am on home phone lite. you only get one feature and my feature is call display which I am not going to change with all the spam.  I pay $210 for my service and can't even get voicemail.  

TELUS' support is really just their sales department.  Shaw is not looking so bad right now.