Forum Discussion
Picture freeze
Why is the picture freezing and glitching on HD Chanel’s?
13 Replies
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I downloaded the app very recently so pretty sure it is up to date. How do I 'force turn off' the app?
TELUS_SupportOfficial Support Team
If it's possible, it would be in the setting section but I'm not sure if it's possible and I don't have a TELUSTV box to test it.
I have noticed it occasionally on TSN. Where it happens constantly is watching the AppleTV+ app through the TelusTV box wired to my internet. It is unwatchable. When I watch AppleTV+ through the app on my Samsung TV via wifi it is perfect so I am guessing the TelusTV box doesn't have the horsepower. Most other apps on the TelusTV box are ok, just not AppleTV+.
- TELUS_Support
Hello Bart59, can you try to "force turn off" the AppleTV+ app on the TELUSTV box? Are you aware if an update is available for this application? Were you able to contact our support team in regards to this issue?
- TELUS_Support
Are you seeing this on all HD channels or just certain ones? Have you tried rebooting your equipment to see if that resolves the issue?
- Sportsnet does seem the worst though.
Mark- TELUS_Support
Do you have our new Optik equipment?
