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Over billing, not cancelling
Horrendous customer service cant process cancellations; After cancelling home services on the phone they still bill.., should i call Crtc or consumer rights?, or an MP? The bills are racking up and ...
Sorry to hear you're having a tough time with the billing and cancellation process, Jturko. That sounds frustrating, and we'd like to help you get this sorted out.
First, could you log into your TELUS account through Self Serve at TELUS.com and check your current billing status? This will show if the cancellation request has been processed and if there are any outstanding charges that might explain the continued billing.
Just a heads up, that it usually takes one to two billing cycles after a cancellation request for the billing to completely stop, so that might be part of what's happening here.
If you find any discrepancies or if the cancellation isn't reflected, please let us know. .
Go to the CCTS every time.
This has been the only means I have found to get some form of result and response.
Attempting to access customer service just gets me bounced around to different people and departments.
